I would like to return my order

To return your handset, you must write to [email protected]

Please Note:

Fones will not accept any returns unless a returns authorisation number (RAN) has been issued and included in the returned items. Any returns without a RAN will be returned to the sender.

We want you to be happy with your purchase from fones.co.za, but in the unlikely event you need to return your handset, you can do so within 5 days from the date of delivery.

You can only return your handset if the goods are in a resalable condition and therefore we can only accept items back if:

• The phone is ‘As New’ and can be resold on at full value
• All the original accessories returned to us in the condition they were provided
• You have informed us you wish to return your handset within 5 days from delivery
• You have a valid RA number by writing to [email protected]
• After informing us you wish to return your handset, you then have a further 5 days from the point you have informed us to ensure the handset is sent back to us.