Whatsapp? +27 12 880 2798
If you’re looking to return or exchange your order for a valid reason, we’re here to help! We offer free exchanges within 3 days of receiving your order. You can return your product for a different copy of the same product.
When Can I initiate a return/ refund?
- You received a wrong product
- You received a damaged product on delivery
- You changed your mind or You don’t like the device (This reason carries a 35% handling charge & only applies within 3 days of receiving the device.)
- You changed your mind after making payment (This reason carries a 20% admin charge and applies only when you have not received the order.)
What I can’t return
- Physically damaged items cannot be returned or exchanged
- Non intact items with no original packaging
- Items which whose accessories are lost or damaged
- Items with visible signs of wear and tear
How do I start to return an Item?
Please email, firstname.lastname@example.org to initiate your return process
How long will it take to get a refund/make a replacement after I return an item
The replacement/ refund period starts from the day the item is returned. The returned device is picked up by our delivery person replacement will be processed within 10 working days
Can I return a product after the stated timeline expires?
You will not be able to return the products and the return attempt will be rejected
All items are under 12 months warranty.
Can I return accessories?
We do not offer warranty or refunds on accessories and add-ons such as pouches, screen protectors, earphones etc.
If the return timeline expires. You are entitled to free service as guided by the warranty conditions.
“When can I cancel my order?” >> You can only cancel an order within 8 hours of making the purchase.